Medical Communications Manager (JP4246)

Location: Thousand Oaks, ca
Date Posted: 05-11-2018
Job Title:  Medical Communications Manager (JP4246)
Location: Thousand Oaks, CA.
Employment Type:  Contract
Business Unit:  Biosimilars - Development 
Duration: 1+ years (likely extensions)
3Key Consulting Inc. is recruiting for a Medical Communications Manager with 3 – 10 years’ experience (depending on education) in medical information and in inflammation and/or oncology therapeutic areas for the biosimilars division of a global, CA-based, bio-pharmaceutical company.
Job Description:
This professional will be responsible for working within Medical Information in the Global Scientific Affairs Biosimilars team and will be involved with communicating product and general biosimilars information to internal and external customers. This position offers an opportunity to work in a matrix environment on a global cross-functional team that is focused on supporting Amgen’s Biosimilars portfolio.
Primary responsibilities include:
  • Providing verbal and written clinical and technical information to internal and external customers as it relates to Amgen’s biosimilars products
  • Serve as main contact for global medical information requests (MIRs), inclusive of adverse events and product complaints
  • Conducting literature reviews and analyses as required to answer MIRs
  • Analyzing, forecasting and communicating Medical Information inquiry trends
  • Create and coordinate timely review and approval of global medical information letters and FAQ documents
  • Ensure all documents are routed, approved, and uploaded to the appropriate internal databases for access
  • Maintain internal team websites.
  • Managing and maintaining a repository of globally approved scientific affairs materials
  • Developing other global core content as required
  • Support of general scientific affairs logistics like congress and symposia sponsorship agreements
  • Some vendor management oversight.
Key deliverables and activities include:
  • Development of medical information letters
  • Development of Clinical FAQs to be used by the MedInfo healthcare professional staff, regional medical liaisons and/or call center representatives
  • Training vendor HCP staff on data and processes.
Top Must-Have Skill Sets:
  • Medical Information.
  • Inflammation and/or oncology therapeutic area expertise.
  • IRPC, EPIC, VOLT, SharePoint (or similar) system experience
Day to Day Responsibilities
Candidate will start day with reviewing all escalated medical information requests within the IRPC system, and triage to the subject matter experts as appropriate. Some requests will require live answers over phone, and most will require applying previously created global core content in the form of medical information letters, FAQ documents, and other assets as appropriate. Most of the day will consist of creating, maintaining, and overseeing the development of the global core content resources as it pertains to medical information deliverables. As a part of this, interfacing with subject matter experts, regional leads, and routing this through the appropriate review databases for approval is required. All resources will need to be uploaded into EPIC database for further access from regions. Expect weekly touch points with medical information colleagues in the regions as well as the call center to train on appropriate answers and assets. Some part of the day will consist of uploading other scientific affairs assets (slide decks, posters, etc.) to our SharePoint site, as well as uploading to Volt for internal review. Inquiry trend creation is required to help identify areas of unmet need for asset creation. Some time will be spent creating compliance requests for sponsorship agreements for congress booths, symposia, and physician contracts. Meetings with the main medical information vendors will be required to help manage the creation and maintenance of the documents. Some time is also spent on conducting literature review as necessary to help answer inquiries from the HCP community.
Basic Qualifications:
Doctorate degree
Master’s degree & 3 years of directly related experience
Bachelor’s degree & 5 years of directly related experience
Associate’s degree & 10 years of directly related experience
High school diploma / GED & 12 years of directly related experience
Preferred Qualifications:
  • Prior experience in Medical Information / Drug Information is strongly preferred.
  • Two or more years of biotech/pharmaceutical and/or clinical experience are also preferred.
  • Knowledge and understanding of clinical and therapeutic issues relevant to inflammation, including Rheumatology, Gastroenterology, and/or Dermatology, and/or Oncology, is preferred.
  • Previous knowledge of Amgen internal systems for medical information and review processes (IRPC, EPIC, VOLT).
  • Strong verbal and written communication skills are required along with the ability to work in a matrix environment, across multiple teams.
  • Proven scientific literature analysis and evaluation skills; organizational and project management skills, technical writing skills.
  • Synthesizing complex scientific and clinical data.
  • Computer literacy. 
  • Ability to manage a large number of complex projects, across therapeutic areas, simultaneously.
Why This Position Is Open:
Director left for another team in March.  Current team has more work than they can handle. This is a function that the current team cannot accommodate on a day to day basis.
Employee Value Proposition:
This is a Biosimilars role, Amgen is at the forefront of Biosimilars. This would be an opportunity to get in on the ground floor at a Biosimilar innovator. Smaller business unit at a large company, small close team that wears multiple hats. This person would learn a new class of biologics. They will be working across therapeutic areas inflammation and oncology and across multiple products (7+ product portfolio). Medinfo is in the early stages, this person would shape and develop medical information team.
Red Flags:
  • No medical information experience.
  • No science or medical background.
  • No industry experience.
  • No experience in some type of medical information system OR internal repository system OR internal review system.
  • No experience working in cross functional teams.
Interview process:
Initial phone screen followed by in-person interviews with biosimilars team.
We invite qualified candidates to send your resume to
If you decide that you’re not interested in pursuing this particular position, please feel free to take a look at the other positions on our website You are also welcome to share this posting with anyone you think might be interested in applying for this role.
3KC Talent Acquisition Team
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