User Experience Researcher (FI102)

Location: Woodland Hills, CA
Date Posted: 08-16-2018
Job Title: User Experience Researcher
Location: Woodland Hills, Ca.
Job Summary 
As an integral member of the UX team, the role is responsible for informing and evaluating the next generation of our digital experiences. This starts by gaining knowledge through both primary and secondary research methods, and turning that knowledge into actionable recommendations. By designing, conducting, analyzing, and reporting on user-centered design research, the role will be instrumental in defining Company’s digital products.  
Essential Job Functions 
  • Designs studies that address both user behavior and attitudes.
  • Coordinates, conducts, and moderates usability tests and prepare written analysis. Independently leads activities to define scope, goals, methodology, and participant criteria; recruit and schedule participants, moderate research sessions, analyze results, and report actionable findings to stakeholders.
  • Collects, organizes, and analyzes qualitative data that directly relates to user experience design.
  • Conducts research using a wide variety of qualitative methods (with a strong understanding of quantitative methods).
  • Works with UX department and cross departmental teams to develop user test scripts that skillfully solicit feedback from users.
  • Acts as a user research resource on cross-disciplinary project/product teams.
  • Works with UX designers to test proposed look and feel designs and recommend features, functionality, and specific interactions based on analysis of business goals and user needs.
  • Combines quantitative metrics and qualitative feedback into actionable improvements. Generate insights that both fuel ideation and evaluate designs.  
Education Requirements 
  • Bachelor's degree, preferably in User Experience, Interaction Design, Cognitive Science, or Graphic Design, or Human Computer Interaction.
Experience Requirements 
  • Minimum of 5 years of relevant UX research experience
  • Experience designing and writing discussion guides, screeners, test protocols, and final reports.  
Special Skill Requirement 
  • Knowledge and understanding of UX best practices, Lean UX, mobile first, and Agile workflow
  • Preferably worked in a research role at consumer focused company
  • Working knowledge of secondary research methods, including desk research, market research firms, and other vendors
  • Demonstrated experience producing paper and digital prototypes for testing
  • Collaborates with product managers, UX Director and developers to define and deliver innovative, iterative solutions for our consumer facing properties.
  • Work collaboratively within product teams on defining requirements, producing wireframes, storyboards, user flows, user interfaces and interactions, visual designs, prototyping, and testing.
  • Participate in design team reviews/critiques at various stages of UX and visual design phases to maintain a balanced and holistic product and brand overview.
Candidate Details:
  • 5+ years experience
  • Seniority Level – Associate
  • Management Experience Required – No
  • Minimum Education - Bachelor's Degree
  • Willingness to Travel - Never
Additional Relevant Information:
Software: Actisure, Clicktale, Crazyegg, Mouseflow, Omnigraffle, Balsamiq
  • Heat mapping
  • Behavior tracking
  • Usability testing experience for consumer-facing apps
  • Quantitative Behavior Analysis experience
  • Must have mix of qualitative and quantitative analysis skills (70/30)
  • Net Promoter Score (NPS)
  • Must be self-starter
  • Min 3 years.
  • 5+ years preferred.
  • Insurance, financial services, health care
  • Must be polished and able to present to executives
  • Must have experience working with prototypes and participants evaluating user experience
  • Must find online methods participants.
  • Experience in digital environment, not antiquated
  • Must be able to write participant questions
  • Know when to use A/B testing, UX card sorting, tree jack testing (opposite of card sorting), usability testing is Key.
Relevant Educational Background: Human computer interaction, pychology, UX design, cognitive science.
Project: Mobile app
3KC Talent Acquisition Team
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