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I.S. Analyst Senior Associate – Hybrid - (JP10102)

Tampa, FL · Biotech/Pharmaceutical
Job Title:  I.S. Analyst Senior Associate – Hybrid - (JP10102)
Location: Tampa, FL.33607 (Hybrid)
Employment Type:  Contract
Business Unit: Digital Workforce Solutions
Duration: 3+ months (with likely extensions)
Notes:  Hybrid
Posting Date:  04/07/2022

3 Key Consulting is hiring an I.S. Analyst Senior Associate for a consulting engagement with our direct client, a leading global biopharmaceutical company.

Job Description:
As a member of the IT team candidate will be responsible for
  • Supporting the Deskside Services team in US / USTO and work under supervision of US Deskside Service Staff to support USTO end user devices. Specific focus is required on device handling / IMAC (Install-Move-Add-Change) activities (such as onboarding new users / termination of users)
    • Guiding/monitoring (outsourced) activities to make sure new hires receive their devices in time when joining client
    • Guiding/monitoring (outsourced) activities on device retrieval in case of terminations
    • Support US Deskside Service Staff on new upcoming M&A activities.
  • Supervise End User outsourced partner on device/asset activities such as handling new device deliveries, device quarantining, disposal and return to vendor activities.
  • Day to Day monitoring on (outsourced) deskside service performance on ticket/SLA compliance (incident, request and asset management.)
  • Support deskside projects and provide guidance and direction to (outsourced) deskside support staff where needed.

Basic Qualifications:
Bachelor’s degree or Associates with 4-6 YOE with user desk side support.

Why is the Position Open?
Supplement additional workload on team.

Top Must-Have Skill Sets:
  • Ability to work in a fast-paced, highly technical environment.
  • Excellent customer service skills with expertise in troubleshooting, diagnosing and solving complex problems
  • Experience delivering end user & desktop support services within regional or global companies required
  • Familiarity with supporting multiple device platforms – Windows, iOS, MacOS
  • Working knowledge of ITIL methodologies and systems
  • Experience successfully leading or delivery projects that impact an entire organization.

Employee Value Proposition:
The person in this role will support insourcing of client's patient contact center insourcing process. You will gain skills delivering user support and day to day management of services.

Red Flags:
  • No end user, deskside or technical support services background
  • Lack of strong interpersonal communication skills

Interview process:
Phone screening followed by in-person interview.

We invite qualified candidates to send your resume to resumes@3keyconsulting.com.  If you decide that you’re not interested in pursuing this particular position, please feel free to take a look at the other positions on our website www.3keyconsulting.com/careers. You are also welcome to share this opportunity with anyone you think might be interested in applying for this role.
3KC Talent Acquisition Team
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