Job Title:  Associate Human Resources – (JP10127)
Location: Tampa, FL.
Employment Type:  Contract
Business Unit: Global External Workforce and HR Connect Americas
Duration: 8+ months (with likely extensions)
Notes:  100% onsite once COVID restrictions are lifted. Must be willing to work a 11:00am - 8:00pm Eastern Time. Must be based in Tampa, FL. Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word.

Posting Date:  04/25/2022

3 Key Consulting is hiring an Associate Human Resources for a consulting engagement with our direct client, a leading global biopharmaceutical company.

Job Description:
Client is seeking an Associate of Human Resources who will work on our Employee Services group.
This person will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team. Additionally, the Incumbent will work with highly confidential information of all staff at all levels within the organization.
Role Responsibilities:

• Triage inquiries/ raise issues according to defined processes and procedures; These issues may include: navigational support/answers regarding Workday, payroll, incident management
• Perform transactions and suggest improvements in Workday while maintaining content in the team’s knowledgebase program
• Use pro-active communications to contribute to improving relationships and service levels with staff and Center of Excellence partners
• Providing superb customer service as measured by Service Level Agreements and contact center metrics.
• Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through own work and behavior
• Manage other assigned activities as necessary

Basic Qualifications:

• Bachelor’s degree

OR

• Associate degree and 4 years of Customer Service experience

OR

• High school diploma / GED and 6 years of Customer Service experience

Preferred Qualifications:

• 2 plus years’ experience in Human Resources, Customer Service or Payroll
• Effective analytical thinking and attention to detail or related internship experience demonstrating same
• Strong working knowledge of Microsoft Word, Excel, and Power Point
• Ability to multi-task in a fast-paced environment to meet deadlines
• Strong team player who can collaborate with colleagues on complex tasks
• Flexibility to work hours in support of the west coast time zone, 10am to 7pm or 11am to 8pm

Why is the Position Open?
Supplement additional workload on team.

Top Must-Have Skill Sets:

• 2 plus years’ experience in Human Resources or Payroll
• 2 plus years experience in Customer Service or Shared Services
• Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word
• Effective analytical thinking and attention to detail

Employee Value Proposition:
For business continuity in order to service our staff member considering our current staffing shortage , we need to expedite to job requisitions for the HR Connect EW roles.

Red Flags:

• Lack of experience Human Resource or Payroll experience
• Lack of customer service or shared service experience
• Multiple employment gaps
• Grammar and spelling errors

Interview process:
Phone screening followed by in-person interview.


We invite qualified candidates to send your resume to resumes@3keyconsulting.com.  If you decide that you’re not interested in pursuing this particular position, please feel free to take a look at the other positions on our website www.3keyconsulting.com/careers. You are also welcome to share this opportunity with anyone you think might be interested in applying for this role.