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Sr Associate Quality Complaints (JP7151)

Thousand Oaks, CA · Biotech/Pharmaceutical
Job Title: Sr Associate Quality Complaints (JP7151)
Location: Thousand Oaks, CA    
Employment Type: Contract
Duration: 12 months with likely extensions
3 Key Consulting is hiring a Sr Associate Quality Complaints for a consulting engagement with our direct client, a leading global bio-pharmaceutical company.
Job Summary:
Must have 2+ years of complaints or quality ideally within pharma or med device industry

  • Initiate and coordinate product complaints.
  • Interface with call centers, various client sites and business partners to ensure call intake process compliance.
  • Complete and approve product complaints requiring no further investigation.
  • Reconcile reported product complaints to ensure entry in product complaint system.
  • Support various functional areas with any needed support.

  • Bachelor's Degree in Life Sciences or related field or the equivalent combination of education and/or experience.
  • 2 plus years of related quality assurance or manufacturing experience in a GMP pharmaceutical or medical device industry.
  • Ability to evaluate documentation and operation and documentation according to company guidelines.
  • Be self-motivated, attentive to details and able to prioritize and meet deadlines.
  • Basic statistical mathematical skills including the ability to trend data.
  • Basic project management skills.
  • Independently understand, follow and implement instructions.
  • Strong word processing, database and spreadsheet application skills.
  • Strong organizational skills with the ability to manage multiple projects or assignments.

Bachelor's Degree with 2+ years of experience OR Associates Degree with 5+ years of experience (Life Science Preferred)

Top Must have Skill Sets:
2+ years or quality or complaints experience.
Microsoft Excel.
Intake related experience.
Day-To-Day Responsibilities:
Monitor Complaints inbox daily for intake of records. Support cross functionally for the Produce Security and Trending team.
Employee Value Proposition:
Opportunity to work in a cross functional environment, belong to a team that can impact patients down the line.
Red Flags:
Can’t multitask, no quality experience, unable to use computerized systems, strictly IT or automotive experience.
Interview Process: Phone panel interview & Skype.
We invite qualified candidates to send your resume to resumes@3keyconsulting.com. If you decide that you’re not interested in pursuing this position, please feel free to look at other positions on our website www.3keyconsulting.com. You are welcome to also share this posting with anyone you think might be interested in applying for this role.
3KC Talent Acquisition Team
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