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Specialist Quality Complaints (JP7265)

Thousand Oaks, CA · Biotech/Pharmaceutical
Job Title:  Specialist Quality Complaints (JP7265)
Location: Thousand Oaks, CA. OR Cambridge, MA. (after COVID-19 restrictions are lifted)
Employment Type:  Contract
Business Unit:
Duration: 6 months (with likely extensions)
Posting Date: 4/27/20
3 Key Consulting is hiring a Specialist Quality Complaints for a consulting engagement with our direct client, a leading global biopharmaceutical company.
Job Description:
Will start out remote and then once we are back to the office, can sit out of either Thousand Oaks, or Cambridge, MA.
The team is seeking a Specialist Quality Complaints Owner and member of the Product Complaints and Surveillance team. The Product Complaints and Surveillance team owns and executes the end-to-end global complaint process and management system, ensuring appropriate business connection across Amgen. In doing so, the focus is on assuring complaint processes and systems remain fully compliant through the quality operating standards and procedures to current, emerging internal and external requirements. In addition, the team translates information from the market to drive continuous improvement.
The Specialist conducts facilitates cross-functional teams to conduct complex complaint investigations, determines corrective actions with their effectiveness and determines the steps necessary to ensure the proper level of control for product in distribution. Aligns complaint closure requirements in adherence with pre-determined process step metrics to ensure timely closure of records.
Key Responsibilities:
  • Ensures quality of complaint records.
  • Facilitate cross-functional meetings to plan and coordinate the plan for closure of records.
  • Applies analytical skills and product knowledge to evaluate complex situations using multiple sources of information.
  • Executes against prioritized work plans.
  • Quickly escalates issues that could impede the ability to close records according to action plans.
  • Maintains compliance with local and global processes.
  • Execution of regulatory and SOP requirements.
  • Anticipates and prevents potential issues with regulators.
  • Provides guidance and technical advice.
  • Evaluates subject matter expert assessments.
  • Escalates potential Quality issues to Management.
Why is the Position Open?
Special Project:  Support Safety Quality Investigations backlog.
Top Must-Have Skill Sets:
  • Experience working with large volumes of product complaint records.
  • Experience with combination products.
  • Experience with investigation process – RCA (candidate should be able to provide examples that included the key stages in an investigation).
  • Tangible examples of escalation process and working with priorities.
Basic Qualifications:
Doctorate degree
Master’s degree & 3 years of Quality / Manufacturing experience
Bachelor’s degree & 5 years of Quality / Manufacturing experience
Associate’s degree & 10 years of Quality / Manufacturing experience
High school diploma / GED & 12 years of Quality / Manufacturing experience
Preferred Qualifications:
  • 4+ years of quality and manufacturing experience in biotech or pharmaceutical industry.
  • Bachelor’s Degree in a Science Field.
  • Ability to oversee multiple projects simultaneously.
  • Ability to successfully manage workload to timelines.
  • Familiarity with basic project management tools.
  • Ability to negotiate a position after taking feedback from multiple sources.
  • Demonstrated ability to consistently deliver on-time, and high-quality results.
  • Ability to operate in a matrixed or team environment.
  • Understanding of the applicable manufacturing/testing processes (i.e. API, Drug Substance, Drug Product, Packaging, Device manufacturing processes).
Employee Value Proposition:
These EWs will be working for Product Complaint and Surveillance team under different managers within this organization. Opportunity to make an impact on the project with visibility from different managers.
Red Flags:
  • No complaint experience.
  • No combination products experience.
Interview process:
Phone followed by Skype interview.
We invite qualified candidates to send your resume to resumes@3keyconsulting.com.  If you decide that you’re not interested in pursuing this particular position, please feel free to take a look at the other positions on our website www.3keyconsulting.com/careers. You are also welcome to share this opportunity with anyone you think might be interested in applying for this role.
3KC Talent Acquisition Team
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