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IS Analyst Senior Associate (JP7949)

Thousand Oaks, CA · Information Technology
Job Title:  IS Analyst Senior Associate (JP7949)
Location: Thousand Oaks, CA. (REMOTE)
Employment Type:  Contract
Business Unit: DWS Deskside and EVIP Services
Duration: 1+ years (with likely extensions)
Posting Date: 11/20/20
 
 
3 Key Consulting is hiring an IS Analyst Senior Associate for a consulting engagement with our direct client, a leading global biopharmaceutical company.
 
Job Description:
  • Candidate can be fully remote - must work PST (no exceptions on time zone)
  • Provide support for business-critical events like ED&O, Earnings Calls, Board of Directors meeting, Business Review meetings, litigations
  • Coordinate team’s activities using Agile methodology and make sure resources are focused appropriately based on existing priorities
  • Perform daily checks on all open VIP issues and own to closure thus ensuring service Level Agreement (SLA) and Operational Level Agreement (OLA) compliance
  • Provide technical and non-technical customer focused IT support, develop and maintains relationships within the business, at all levels
  • Evaluate new technology products based on testing metrics and methodology and recommends new technologies that will be beneficial to the executive and support staff
  • Assist with resolve complex, break-fix issues; troubleshoot user problems from the client’s end and engage other IS groups as needed while maintaining ownership and ensuring client satisfaction.
  • -Provide remote support to diagnosis and correct complex system issues
  • Serve as a point of escalation for all incidents, assuring timely attention and resolution is provided
  • Acts as a primary contact for VIP projects involving technical rollouts, office moves, hardware/software upgrades.
  • Participate in training programs designed to educate end users about basic and specialized applications with the ability to explain complex issues in an easy to understand manner
  • Works in a virtual global team environment to provide seamless experiences for traveling executives by collaborating with clients to determine and understand business requirements
  • Perform in depth analysis and provide suggestions based on the business requests
  • Track all work using existing ticketing and other tracking systems. Identify trends and escalate as necessary.
  • Interact with senior executives and own issues to completion
  • Work with other groups to help identify any changes or issues that may impact Executive Clients
 
 
Why is the Position Open?
Additional workload
 
Top Must-Have Skill Sets:
  • Extensive Project Management skills
  • Awareness and experience with widely successful Agile techniques: Creating Epics, User Stories, Continuous Integration, Continuous Testing, Agile Games.
  • Excellent communication skills, including oral and written across Business and IT
 
 
Day to Day Responsibilities:
  • Create and maintain Scrum boards as appropriate for internal teams, including updating User Stories and Epics with Agile Team’s input
  • Conduct effective and efficient status meetings for the core team and various levels of project leadership.
  • Coordinate resources (scrum team) by facilitating their assignment to stories/tasks
  • Work with scrum team to encourage completion of activities
 
 
Basic Qualifications:
  • 4+ years of technical PM experience within any industry (Pharma or Biotech preferred - not required)
  • Must have experience with Agile techniques
  • Bachelor’s Degree Minimum
  • Extensive Project Management and technical skills
  • Awareness and experience with widely successful Agile techniques: Creating Epics, User Stories, Continuous Integration, Continuous Testing, Agile Games.
  • Excellent communication skills, including oral and written across Business and IT
 
 
Employee Value Proposition:
Opportunity to be apart of a fortune 500 company, exposure to leadership and other departments
 
 
Red Flags:
  • Jumpy job history.
  • Unexplained gaps of employment
  • Lack of Agile techniques
 
Interview process:
Video Skype Panel Interview.
 
 
We invite qualified candidates to send your resume to resumes@3keyconsulting.com.  If you decide that you’re not interested in pursuing this particular position, please feel free to take a look at the other positions on our website www.3keyconsulting.com/careers. You are also welcome to share this opportunity with anyone you think might be interested in applying for this role.
 
 
 
Regards,
 
3KC Talent Acquisition Team
 
 

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