Job Title: Associate Human Resources - Remote (JP9713) Location: Thousand Oaks, Ca. (Remote work) Employment Type: Contract Business Unit: Global External Workers/HR Connect Americas Duration: 12 months with likely extensions Posting Date: 2/10/2022 Rate: $22 - $26/Hr DOE Note: Work PST 8AM-5PM. Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word.
3 Key Consulting is hiring an Associate HR for a consulting engagement with our direct client, a leading global biopharmaceutical company.
Job Description: This person will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team. Additionally, the Incumbent will work with highly confidential information of all staff at all levels within the organization.
Top Must Have Skills:
Human Resource or Payroll experience
Customer Service experience
Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish.
ServiceNow experience is preferred.
Human Resource experience and/or Customer Service experience.
Workday or other HR tool experience preferred.
Day to Day Responsibilities:
Triage inquiries/ raise issues according to defined processes and procedures; These issues may include: navigational support/answers regarding Workday, payroll, incident management
Perform transactions and suggest improvements in Workday while maintaining content in the team’s knowledgebase program
Use pro-active communications to contribute to improving relationships and service levels with staff and Center of Excellence partners
Providing superb customer service as measured by Service Level Agreements and contact center metrics.
Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through own work and behavior
Manage other assigned activities as necessary
Basic Qualifications: Bachelor’s degreeOR Associate degree and 4 years of Customer Service experience
Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word
2 plus years’ experience in Human Resources, Customer Service or Payroll
Effective analytical thinking and attention to detail or related internship experience demonstrating same
Strong working knowledge of Microsoft Word, Excel, and Power Point
Ability to multi-task in a fast-paced environment to meet deadlines
Strong team player who can collaborate with colleagues on complex tasks
Flexibility to work hours in support of the west coast time zone, 10am to 7pm or 11am to 8pm
Employee Value Proposition: The chance to expand work experience and knowledge as well as a possible extension
Red Flags: Multiple and large employment gaps
Interview process: Video conference via WebEx
We invite qualified candidates to send your resume to email@example.com. If you decide that you’re not interested in pursuing this position, please feel free to look at the other positions on our website https://3kc.catsone.com/careers/2010-General. You are welcome to also share this opportunity with anyone you think might be interested in applying for this role.