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Associate Human Resources - Remote (JP9713)

Thousand Oaks, CA · Human Resources
Job Title:   Associate Human Resources - Remote (JP9713)
Location: Thousand Oaks, Ca. (Remote work)
Employment Type:  Contract
Business Unit: Global External Workers/HR Connect Americas
Duration: 12 months with likely extensions
Posting Date: 2/10/2022
Rate: $22 - $26/Hr DOE

Note: Work PST 8AM-5PM.  Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word.

3 Key Consulting is hiring an Associate HR for a consulting engagement with our direct client, a leading global biopharmaceutical company.

Job Description:

This person will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team. Additionally, the Incumbent will work with highly confidential information of all staff at all levels within the organization.

Top Must Have Skills:
  • Human Resource or Payroll experience
  • Customer Service experience
  • Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish.
  • ServiceNow experience is preferred.
  • Human Resource experience and/or Customer Service experience.
  • Workday or other HR tool experience preferred.

Day to Day Responsibilities:
  • Triage inquiries/ raise issues according to defined processes and procedures; These issues may include: navigational support/answers regarding Workday, payroll, incident management
  • Perform transactions and suggest improvements in Workday while maintaining content in the team’s knowledgebase program
  • Use pro-active communications to contribute to improving relationships and service levels with staff and Center of Excellence partners
  • Providing superb customer service as measured by Service Level Agreements and contact center metrics.
  • Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through own work and behavior
  • Manage other assigned activities as necessary

Basic Qualifications:
Bachelor’s degree OR
Associate degree and 4 years of Customer Service experience

Preferred Qualifications:
  • Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word
  • 2 plus years’ experience in Human Resources, Customer Service or Payroll
  • Effective analytical thinking and attention to detail or related internship experience demonstrating same
  • Strong working knowledge of Microsoft Word, Excel, and Power Point
  • Ability to multi-task in a fast-paced environment to meet deadlines
  • Strong team player who can collaborate with colleagues on complex tasks
  • Flexibility to work hours in support of the west coast time zone, 10am to 7pm or 11am to 8pm

Employee Value Proposition:
The chance to expand work experience and knowledge as well as a possible extension

Red Flags:
Multiple and large employment gaps

Interview process:
Video conference via WebEx

We invite qualified candidates to send your resume to recruting@3keyconsulting.com.  If you decide that you’re not interested in pursuing this position, please feel free to look at the other positions on our website https://3kc.catsone.com/careers/2010-General. You are welcome to also share this opportunity with anyone you think might be interested in applying for this role.

3KC Talent Acquisition Team
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