Job Title:  Associate Human Resources (JP9874)
Location: Tampa, Florida 33607
Employment Type: Contract
Business Unit: Global External Workforce and HR Connect Americas
Duration: 4 months with likely extensions
Job posting date: 3/1/2022
Note: 100% onsite once COVID restrictions are lifted.  Must be willing to work a 9:30am - 6:30pm or 9am - 6pm shift.
Must be based in Tampa, FL.


​3 Key Consulting is hiring an Associate Human Resources for a consulting engagement with our direct client, a leading global bio-pharmaceutical company.

Job Summary:

• We equip all our staff members to live well-rounded, healthy lives. Most recently, the client has added benefits for transgender employees and continues to pride itself on industry-leading, family-friendly offerings for families of all compositions.
• Our client is seeking an Associate of Human Resources who will work on our Employee Services group.
  At the client, the mission is simple: to serve patients. The new Tampa Capability Center provides crucial services that allow us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world’s leading biotechnology companies.
• This person will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team. Additionally, the Incumbent will work with highly confidential information of all staff at all levels within the organization.

Role Responsibilities:

• Triage inquiries/ raise issues according to defined processes and procedures; These issues may include navigational support/answers regarding Workday, payroll, incident management
• Perform transactions and suggest improvements in Workday while maintaining content in the team’s knowledgebase program
• Use pro-active communications to contribute to improving relationships and service levels with staff and Center of Excellence partners
• Providing superb customer service as measured by Service Level Agreements and contact center metrics.
• Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through own work and behavior
• Manage other assigned activities as necessary.

Basic Qualifications:

• Bachelor’s degree OR
• Associate degree and 4 years of Customer Service experience OR
• High school diploma / GED and 6 years of Customer Service experience.

Preferred Qualifications:

• Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word
• 2 plus years’ experience in Human Resources, Customer Service or Payroll
• Effective analytical thinking and attention to detail or related internship experience demonstrating same
• Strong working knowledge of Microsoft Word, Excel, and Power Point
• Ability to multi-task in a fast-paced environment to meet deadlines
• Strong team player who can collaborate with colleagues on complex tasks
• Flexibility to work hours in support of the west coast time zone, 10am to 7pm or 11am to 8pm
   

Top Must have Skill Sets:

• Human Resource experience
• Customer Service experience
• Effective analytical thinking and attention to detail

Day-To-Day Responsibilities:
Answering staff members inquiries received via phone and/or case management system. Resolving and/or triaging inquiries based on defined processes and procedures. Providing navigational support and answers regarding Workday, payroll, incident management. Perform transactions and suggest improvements in Workday.

Red Flags:

• Multiple employment Gaps
• Spelling and Grammar errors
• No previous human resource working experience

Interview Process:
Video conference 

We invite qualified candidates to send your resume to resumes@3keyconsulting.com. If you decide that you’re not interested in pursuing this position, please feel free to look at other positions on our website www.3keyconsulting.com. You are welcome to also share this posting with anyone you think might be interested in applying for this role.