Job Title:   Associate Human Resources Coordinator - (JP9554)
Location: Tampa, FL. 33607
Employment Type:  Contract
Business Unit: Global External Workers/HR Connect Americas
Duration: 6+ months (with likely extensions and/or conversion to permanent)
Posting Date: 12/13/21
Notes: $18 - $20/hour; remote pending lifting of COVID restrictions

3 Key Consulting is hiring an Associate HR Coordinator for a consulting engagement with our direct client, a leading global biopharmaceutical company.

Job Description:

• Must be willing to work a 9:30am - 6:30pm or 9am - 6pm shift.
• Must be based in Tampa, FL.

Works under general supervision to provide tactical support to the Staffing Team (Staffing Consultant, Candidate Developer, and Staffing Lead). Responsibilities include:

• Input information into the resume and relocation databases per specifications (e.g. input resumes, drug screen completion, background check completion).
• Demonstrate the ability to work with managers and administrative coordinators in all lines of business to effectively complete assignments (e.g. candidate travel arrangements and interview schedules).
• Demonstrate the ability to work with outside vendors (e.g. Primacy, Choice Point, Aim Relocation).
• Assist in overall candidate experience (e.g. point of contact for onsite interviews).
• Ensure that all paperwork is complete and accurate (e.g. candidate agenda's, applications, candidate evaluation forms and offer letters).
• Create individual candidate files and maintain retention according to specifications.
• Contributes to process improvements and developing solutions to establish best practices.
• May provide procedural guidance to others.
• Applies experience and judgment in making decisions or resolving issues

Why is the Position Open?
Backfill.

Top Must Have Skills:

• 2+ years experience in Human Resources, Customer Service or Payroll.
• At least 1 year of HR experience and a lot of customer service experience.
• Effective analytical thinking and attention to detail or related internship experience demonstrating same.
• Strong team player who can collaborate with colleagues on complex tasks.

Day to Day Responsibilities:

• Triage inquiries/ raise issues according to defined processes and procedures; These issues may include: navigational support/answers regarding Workday, payroll, incident management.
• Perform transactions and suggest improvements in Workday while maintaining content in the team’s knowledgebase program.
• Use pro-active communications to contribute to improving relationships and service levels with staff and Center of Excellence partners.
• Providing superb customer service as measured by Service Level Agreements and contact center metrics.
• Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through own work and behavior.
• Manage other assigned activities as necessary.

Basic Qualifications:

• Professional administrative experience, preferably in Human Resources/Staffing; strong working knowledge of MS Office Suite (Word, Excel, Outlook).
• Ability to maintain and handle confidential information.
• Must be able to prioritize workload, multi-task and work well in a team environment.
• Must have excellent written and oral communications skills.
• Must be detail oriented and have excellent proof reading skills.
• Education requirements:

Bachelor’s degreeideally CSR and HR experience.
OR
Associate degree and 4 years of Customer Service experience
OR
High school diploma / GED and 6 years of Customer Service experience

Preferred Qualifications:

• Fluent in English and Spanish (Preferred Not Required)
• ServiceNow experience
• Workday or other HR tool experience preferred.

Employee Value Proposition:

• Great opportunity for growth within industry.
• Great supportive team and training.
• Expand your HR knowledge.

Red Flags:

• Numerous employment gaps.
• Lack of experience in Human Resources.

Interview process:
Video Skype Panel Interview

We invite qualified candidates to send your resume to resumes@3keyconsulting.com.  If you decide that you’re not interested in pursuing this particular position, please feel free to take a look at the other positions on our website www.3keyconsulting.com/careers. You are also welcome to share this opportunity with anyone you think might be interested in applying for this role.